Last updated: March 30, 2026
iQ Pulse subscriptions are billed on a recurring basis (monthly or annually). If you are not satisfied with the Service, you may request a full refund within 14 days of your initial purchase or renewal. Refund requests made after 14 days will be considered on a case-by-case basis.
To request a refund, please contact us at [email protected] with your account email and the reason for your request. We aim to process all refund requests within 5-10 business days.
You may cancel your subscription at any time from your account settings or by contacting us. Upon cancellation, you will retain access to the Service until the end of your current billing period. No partial refunds are issued for unused time within a billing cycle unless covered by the 14-day refund window.
If you signed up for a free trial and were charged after the trial ended, you may request a full refund within 7 days of being charged, provided you did not make substantial use of paid features during that period.
Enterprise subscriptions are governed by individual contracts. Refund terms for enterprise customers are specified in the applicable agreement. Please contact your account manager for details.
For any questions regarding refunds, please contact us at [email protected].
SISUiQ OY
Espoo, Finland
Business ID: 3553171-7